Managed IT Support and Services with a focus in HIPAA Compliance.
✓ IT Support
✓ HIPAA compliance
40% – 50%
Annual Savings compared to in-house IT
$84,000
Annual savings on average
100%
Of your IT needs in one place
24/7
Support Available
Reliable IT support for uninterrupted operations. Expert assistance ensures swift issue resolution, minimizing downtime. keeping your systems running smoothly.
Cyber Security
Robust cybersecurity safeguards your digital assets. Our solutions provide comprehensive protection, ensuring your peace of mind. Stay secure with our expert team at your service.
Cloud Solutions
Elevate your business with cloud solutions tailored to your needs. Whether it’s private cloud for enhanced security or public cloud like Azure for scalability, we provide seamless integration and expert support. Unlock the power of the cloud with us.
Asset Management
Efficiently track and manage your technology assets. Our specialized solutions ensure aging equipment is identified and replaced seamlessly, maximizing efficiency and minimizing disruptions. Stay ahead with our proactive asset management services.
Automation
Unlock efficiency with automation solutions tailored to your needs. Our advanced technology streamlines repetitive tasks, saving time and resources while enhancing productivity. Experience seamless automation customized for your business.
Consulting
Elevate your business with expert consultation services. Our experienced team provides strategic insights and tailored recommendations to optimize your operations and achieve your goals. Partner with us for personalized consultation solutions.
Do you use AI?
Yes and No, we use AI where it shines, in analytics and data science.
What are your operating hours?
We are open from 8 AM to 5 PM, Monday to Friday. We’re closed on Saturday and Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.
What are the roles of IT support?
As we progress further into the digital era, the necessity for technical expertise has become universal and essential. Information technology is no longer limited to tech-centric organizations. The modern business environment, which is always connected, has made IT indispensable, without which most companies could not function effectively.
In this discussion, we’ll explore what IT support entails, its benefits, and how Netwise is transforming the interaction between employees and IT Support to resolve issues effectively.
What Does IT Support Do?
Given the widespread use of IT in businesses, the roles of IT support personnel are equally extensive. At its core, IT support encompasses all forms of assistance related to technology services and products. This can range from installing new security software to helping employees recover lost passwords. Effective IT support solutions enable employees to resolve issues quickly, boosting productivity and job satisfaction. Here are some common IT support tasks:
- Logging and processing support calls
- Installing and configuring hardware, software, networks, printers, and scanners
- Performing scheduled maintenance upgrades
- Setting up user accounts and resolving password issues
- Diagnosing and fixing software and hardware faults
- Repairing and replacing equipment
Netwise IT support goes further by ensuring privacy and security on your network. We go above and beyond the regulations of HIPAA and PCI to ensure your network maintains its integrity. Our business structure allows for the support experience of a small company with the knowledge of a giant corporation
Different types of IT support
Types of IT Support
IT support covers a wide range of services and expertise levels to address the diverse issues that organizations encounter:
- Level 0 (DIY): Users utilize Google searches, and previous knowledge to resolve issues to the best of their ability. (this can lead to more issues at times)
- Level 1 (Help Desk): The first point of contact for basic issues and service requests, handling tasks like password resets and initial troubleshooting.
- Level 2 (Technical Support): Deals with more complex problems requiring specialized knowledge, such as software or hardware issues.
- Level 3 (System Administrators): Involves highly skilled specialists who handle the most complex issues.
- Level 4 (Sr. System Administrators and Engineers): Subject matter experts in many areas, the highest level of knowledge in complex issues.
Help Desk vs. Systems Administrator vs. Sr. Systems Administrator or Engineer.
- Help Desk: The initial contact point for quick fixes to basic problems, focusing on rapid resolution of common issues.
- Systems Administrator: A more strategic approach, managing IT incidents and service requests while aligning IT services with business goals.
- Sr. Systems Administrator or Engineer: The highest level of technical input, dealing with complex issues requiring specialized expertise.
Distinguishing IT support specialists from Systems Administrators
Help Desk vs. Systems Administrator vs. Sr. Systems Administrator or Engineer.
- Help Desk: The initial contact point for quick fixes to basic problems, focusing on rapid resolution of common issues.
- Systems Administrator: A more strategic approach, managing IT incidents and service requests while aligning IT services with business goals.
- Sr. Systems Administrator or Engineer: The highest level of technical input, dealing with complex issues requiring specialized expertise.
Benefits of IT support for your organization
IT support offers numerous advantages, including:
- Increased ROI and Reduced Costs: Reduces problem resolution times, saving money, and optimizing the use of tools and systems.
- Regulatory Changes: Keeping up with changing regulations and ensuring IT systems comply with the regulatory requirements of HIPAA.
- Enhanced Innovation and Agility: Facilitates uninterrupted innovation and quick adaptation to new technologies.
- Improved Cybersecurity: Enhances the organization’s ability to respond to evolving threats.
- Employee Satisfaction: Provides resources for quick problem resolution, reducing downtime and boosting productivity.
- Better IT Adaptability: Helps integrate new technologies to stay competitive.
- Effortless Scaling: Cloud-based services handle more cases efficiently, prioritizing and resolving incidents quickly.
- Less Time Worrying: Frees management from IT-related issues, allowing focus on business growth.
- Customized Service: Tailored IT solutions to meet unique business needs.
Integrating IT support into your team
Modern IT support is a crucial and integrated aspect of any successful organization. While some companies maintain separate IT departments, others embed IT experts within various teams and departments to provide immediate support. Netwise is driven by the need for on-hand expertise and the recognition that IT plays a critical role in driving business growth.
Is Netwise the right choice for your IT support needs?
Netwise provides essential IT support, including:
- IT Support: This is a basic necessity for any business of all sizes. We handle the technical issues so that you can do what you do best.
- Cyber Security: Threats to networks have only grown over the last decade, and are expected to continue growing at an accelerated rate. We have a team of dedicated professionals who relentlessly comb the infrastructure of our clients to find vulnerabilities and recommend mitigation steps.
- Cloud Solutions: For businesses with rapidly growing needs, or aging equipment, we recommend migration to the cloud to reduce the cost of hardware maintenance.
- Asset Management: This is a crucial service to ensure the life of devices, and to ensure the continued support of software. Outdated technology assets may be the cause of network intrusion or process failure.
- Automation: Many businesses have processes that are repetitive in nature, or tedious. These processes consume a lot of time that an employee could be using on other business needs. Our automation department focuses on these processes and creates custom programs to increase the efficiency of an employee, or at times completely eliminate the need for an employee to complete that task.
- Consulting: We understand if you have IT currently in place, or feel that you don’t yet need the services of dedicated IT Support. We offer consulting services to inform you of solutions, repair small issues, or simply give a second opinion on technology solutions.
Netwise is at the forefront of transforming IT support, ensuring your organization remains resilient, secure, and efficient. We are revolutionizing outsourced support through dedicated techs assigned directly to your company. When you call, or need on-site support, you will recognize your support team.